FAQ

How early before an event do I need to order a cake?

As soon as possible. Some busier weekends can book up even a month in advance. Therefore, it is best to book as early as possible.

Can the cake be delivered?

Yes, delivery can be arranged at a fee. Within 20km of Ferny Grove it is a flat rate of $20. If delivery is required further than that distance it will be quoted on a case by case basis.

How should the cake be stored?

To ensure the cake stays looking its best, it should be stored in the fridge until approx. 30 minutes before it is due to be eaten.

How can I transport the cake?

It is best to have the cake transported in a cold car. Ensure the air conditioning is on, and the cake is on a flat surface. Foot wells, or the boot of a car are the flattest areas for a cake.

Do you offer gluten free and vegan options?

Yes, gluten free and vegan options are available. However, as the kitchen is not a gluten free or vegan zone, if severe allergies or intolerances are present it is advised to order from a specialised kitchen. Measures will be taken to ensure there is little/no contamination, however there is always the risk that because it is cooked in the same environment there could be some form on contamination.

What is the process of ordering a cake?

Message Maria-Nella using the contact form on the website contact page, or email hello@zuccherinocakes.com.au with the number of people the cake needs to serve, function date, ideas on how you would like the cake to look/themes. You will receive a response with an approximate quote for the cake, and bank account details for a 25% non-refundable deposit to be sent. This deposit secures your booking for that particular date. Without a deposit, the date is not secure. If the day books out, you may lose that date.

 

If you have a question which hasn’t been answered, feel free to contact me!